This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Restoring accounts and local folders after uninstalling TB 115.0.1 and re-installing TB 102.13.1

  • 1 freagra
  • 0 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Matt

more options

Running Windows7 Was running current TB 102.13.1 Inadvertently installed TB 115.0.1, not working properly and degrading uninstalled TB 115.0.1 Downloaded and installed TB 102.13.1 but it would not use tyhe current profile, so it created a new one Is it possible now to recover from roaming/Thunderbird/profiles ...

 -  my accounts (not sure where they would be)
 -  my local folders (I see what looks like the folders I had)

If so, how? Thanks ...doug

Running Windows7 Was running current TB 102.13.1 Inadvertently installed TB 115.0.1, not working properly and degrading uninstalled TB 115.0.1 Downloaded and installed TB 102.13.1 but it would not use tyhe current profile, so it created a new one Is it possible now to recover from roaming/Thunderbird/profiles ... - my accounts (not sure where they would be) - my local folders (I see what looks like the folders I had) If so, how? Thanks ...doug

All Replies (1)

more options

Downgrading is not supported. That us because the data structures in the profile folder are changed by the update process and there is no backward compatibility.

You can use the -allow-downgrade command line option I discuss here https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html but you are almost certain to see something not make the transition.

A better result will be obtained by reinstalling 115 and fixing whatever the issue is. Personally I do not like the user interface, but to all intents and purposes it does appear to be well received and stable.