This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Recover saved passwords [edited] @gmail.com

more options

After resetting my Firefox account password, all my saved passwords disappeared. Firefox for iOS has all the passwords but it doesn't sync with the desktop version. firefox [edited] @gmail.com account. How can I roll back to 15.08?

After resetting my Firefox account password, all my saved passwords disappeared. Firefox for iOS has all the passwords but it doesn't sync with the desktop version. firefox [edited] @gmail.com account. How can I roll back to 15.08?

Athraithe ag James ar

All Replies (1)

more options

If you didn't use a Recovery Key to allowing a password change, it's normal for the data in the Sync cloud to be deleted because it was encrypted with the old password and would not be undecipherable. But I don't think that normally deletes locally stored data. (I'm not going to test it!)

Was this the only data you lost in the process?

Do you make regular backups of your computer?