This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Unable to clear the cookie banner on the nsandi website despite which option I press

  • 2 fhreagra
  • 0 leis an bhfadhb seo
  • 9 views
  • Freagra is déanaí ó j.addison4488

j.addison4488
j.addison4488
more options

Trying to use the nsandi website. Their cookie option creates a banner across the screen. Usual options - edit/accept all/reject all But no matter which button I press, the banner doesn't go away, so am unable to access the site as it is greyed off.

I don't have the problem with other websites, nor when I tried this website on my phone which uses a different browser. I'm not technical so haven't a clue why this is happening. Would be grateful for suggestions. Thank you

J

Trying to use the nsandi website. Their cookie option creates a banner across the screen. Usual options - edit/accept all/reject all But no matter which button I press, the banner doesn't go away, so am unable to access the site as it is greyed off. I don't have the problem with other websites, nor when I tried this website on my phone which uses a different browser. I'm not technical so haven't a clue why this is happening. Would be grateful for suggestions. Thank you J

All Replies (2)

zeroknight
zeroknight
more options

It works for me, even with cookies disabled.

Does it still happen in Troubleshoot Mode?

j.addison4488
j.addison4488 Úinéir na ceiste
more options

Thank you so much for your reply.

I've just looked up troubleshoot mode and being non technical, it looks far too scarey for me to muck about with! I've found a direct link to their log in page which seems to avoid the problem I experience with their home page. I also (and I'll whisper this!) tried the other browser on my laptop and I don't have the problem with that. So on the rare occasions I need to access this site, I'll use one of those options.

Thanks again

Jan