This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I NEED HELP

  • 7 bhfreagra
  • 0 leis an bhfadhb seo
  • 15 views
  • Freagra is déanaí ó Matt Rubino

Matt Rubino
Matt Rubino
more options

Hello,

I need serious help with firefox and why it is always crashing. It is messing with a lot of stuff and I don't know what to do.

Hello, I need serious help with firefox and why it is always crashing. It is messing with a lot of stuff and I don't know what to do.

All Replies (7)

zeroknight
zeroknight
more options

Does it still happen in Troubleshoot Mode?

Go to about:crashes in the address bar, submit any recent pending crash reports related to the issue and share the report IDs here.

Matt Rubino
Matt Rubino Úinéir na ceiste
more options
bp-2f8c85f5-18b4-404d-9226-3b7100240410

zeroknight said
Does it still happen in Troubleshoot Mode? Go to about:crashes in the address bar, submit any recent pending crash reports related to the issue and share the report IDs here.

bp-2f8c85f5-18b4-404d-9226-3b7100240410

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

It's something with NVidia GPU drivers. Do you have additional Intel GPU?

Matt Rubino
Matt Rubino Úinéir na ceiste
more options

TyDraniu said
It's something with NVidia GPU drivers. Do you have additional Intel GPU?

No I use a NVIDIA 3070

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

So it is the only GPU? Okay.

zeroknight
zeroknight
more options

The Nvidia GPU is active according to the crash report, using a recent driver (4-2-2024, 31.0.15.5212).

You may need to disable hardware acceleration.

Does the ESR version (115) work with hardware acceleration without crashing?

Matt Rubino
Matt Rubino Úinéir na ceiste
more options

zeroknight said
The Nvidia GPU is active according to the crash report, using a recent driver (4-2-2024, 31.0.15.5212). You may need to disable hardware acceleration. Does the ESR version (115) work with hardware acceleration without crashing?

I turned it off in firefox, GPU is up to date with the most recent driver. I will see how it does tonight when I am live. Thank you for the help.