This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox Browser

  • 2 fhreagra
  • 0 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó zeroknight

more options

When I go into Privacy & Settings, then cookies & site data, I uncheck the box for cookies & site data. It doesn't save. Next time I go in it is checked again. How do I get this setting to save? I'm using Windows 10, Firefox 124.0.2.

When I go into Privacy & Settings, then cookies & site data, I uncheck the box for cookies & site data. It doesn't save. Next time I go in it is checked again. How do I get this setting to save? I'm using Windows 10, Firefox 124.0.2.

All Replies (2)

more options

Hi Anita, that's strange. Could you cross-check the History setting? On the same part of the Settings, page, scroll down to the History section.

If the selector doesn't already say "Firefox will: Use custom settings for history", go ahead and choose that to make all the checkboxes available.

The last row should have "Clear history when Firefox closes" and a Settings button. If this box is not checked, then Firefox is not clearing cookies when it closes. However, if the box is checked, click the Settings button to see what categories are listed. Does it work any better to un-check Cookies and Offline Website Data here?


Firefox does allow users to create an option user.js settings file to override your settings changes every time Firefox starts up. The following article has that and some other relevant things to check:

How to fix preferences that won't save -- "Specific preferences are not saving" section

more options

Check privacy.sanitize.sanitizeOnShutdown and privacy.sanitize.pending in about:config, make sure they are not locked and do not exist in a user.js file in your profile folder.