This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

TB Freezing when trying to delete older messages in Trash

Earl-Karen Bennett
Earl-Karen Bennett
more options

Using TB v 128.2.3esr 32-bit. Routinely have been able to delete older items from Trash folder. Starting today though, I scroll to the bottom of the folder to see the older items. TB then freezes, not responding to anything I click on. Right click on task bar icon and close the program - which reports the issue to Microsoft. Am able to permanently delete more recent items in the Trash folder. Any suggestions would be appreciated.

Using TB v 128.2.3esr 32-bit. Routinely have been able to delete older items from Trash folder. Starting today though, I scroll to the bottom of the folder to see the older items. TB then freezes, not responding to anything I click on. Right click on task bar icon and close the program - which reports the issue to Microsoft. Am able to permanently delete more recent items in the Trash folder. Any suggestions would be appreciated.

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

How many messages in Trash folder?

Helpful?

Earl-Karen Bennett
Earl-Karen Bennett Úinéir na ceiste
more options

Folder says 603. Can easily select a set from the most recent entries (top of the folder) and can permanently delete them. Scroll to the bottom to get to the older entries and the program freezes up. It's been working, just started to freeze up yesterday. Thanks for your thoughts!

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.