This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Master password reset required every restart

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • Freagra is déanaí ó shane35

more options

For the last month or so every time I restart Firefox (macOS 15.1.1) it asks for the master password, which I have saved in a third party password manager. Every time the prompt pops up I use my password and it won't accept it so I have to reset my password. This week I deleted the app from my computer, rebooted, redownloaded Firefox, and reinstalled it without any change in the behavior. Anyone have any ideas?

For the last month or so every time I restart Firefox (macOS 15.1.1) it asks for the master password, which I have saved in a third party password manager. Every time the prompt pops up I use my password and it won't accept it so I have to reset my password. This week I deleted the app from my computer, rebooted, redownloaded Firefox, and reinstalled it without any change in the behavior. Anyone have any ideas?

Réiteach roghnaithe

that sounds super annoying—sorry you're dealing with it! A few things you could try: clear your profile data or create a new one in case there’s a corrupted setting, check for conflicts if you’re using both Firefox’s password manager and a third-party one, and make sure to fully reinstall Firefox, including removing the profile folder.

Read this answer in context 👍 1

All Replies (2)

more options

Réiteach Roghnaithe

that sounds super annoying—sorry you're dealing with it! A few things you could try: clear your profile data or create a new one in case there’s a corrupted setting, check for conflicts if you’re using both Firefox’s password manager and a third-party one, and make sure to fully reinstall Firefox, including removing the profile folder.

Helpful?

more options

I did all the things again, but your comment got me thinking that I should uninstall firefox developer edition too. So I did that and did a system search for all files with firefox in the name and deleted those as well. Now it seem to be working!

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.