on loading some web pages navigation boxes such as login are blank
Issue
Firefox is having problems with certain web sites
Description
when loading some websites - navigation boxes are either missing completely or appear blank - sometimes I can find them by moving the cursor around the site until it changes to a "finger"
URL of affected sites
Troubleshooting information
Troubleshooting Information
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Application Basics
Name
Firefox
Version
3.6.4
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
British English Dictionary 1.19 true en-GB@dictionaries.addons.mozilla.org
Mozilla Firefox distributed by RealNetworks 1.0 false realplayer@partners.mozilla.com RealPlayer Browser Record Plugin 1.0 true Iconix 3.90.1 true {1253D21B-263B-1843-275C-1726DA8B2A12} eBay Sidebar for Firefox 2.0.4 true {62760FD6-B943-48C9-AB09-F99C6FE96088}
Modified Preferences
Name
Value
accessibility.blockautorefresh true
accessibility.typeaheadfind.flashBar 0 browser.history_expire_days 20 browser.history_expire_days.mirror 20 browser.history_expire_days_min 3 browser.places.importBookmarksHTML false browser.places.importDefaults false browser.places.leftPaneFolderId -1 browser.places.migratePostDataAnnotations false browser.places.smartBookmarksVersion 2 browser.places.updateRecentTagsUri false browser.startup.homepage http://news.bbc.co.uk/ browser.startup.homepage_override.mstone rv:1.9.2.4 browser.tabs.loadInBackground false browser.zoom.full false dom.disable_open_during_load false extensions.lastAppVersion 3.6.4 font.minimum-size.x-western 12 font.name.serif.x-western Arial Black keyword.URL http://www.ask.com/web?&o=13048&l=dis&q= network.cookie.prefsMigrated true network.http.proxy.version 1.0 places.last_vacuum 1273862238 print.print_printer Lexmark 3400 Series print.printer_Lexmark_3400_Series.print_bgcolor false print.printer_Lexmark_3400_Series.print_bgimages false print.printer_Lexmark_3400_Series.print_command print.printer_Lexmark_3400_Series.print_downloadfonts false print.printer_Lexmark_3400_Series.print_edge_bottom 0 print.printer_Lexmark_3400_Series.print_edge_left 0 print.printer_Lexmark_3400_Series.print_edge_right 0 print.printer_Lexmark_3400_Series.print_edge_top 0 print.printer_Lexmark_3400_Series.print_evenpages true print.printer_Lexmark_3400_Series.print_footercenter print.printer_Lexmark_3400_Series.print_footerleft &PT print.printer_Lexmark_3400_Series.print_footerright &D print.printer_Lexmark_3400_Series.print_headercenter print.printer_Lexmark_3400_Series.print_headerleft &T print.printer_Lexmark_3400_Series.print_headerright &U print.printer_Lexmark_3400_Series.print_in_color true print.printer_Lexmark_3400_Series.print_margin_bottom 0.5 print.printer_Lexmark_3400_Series.print_margin_left 0.5 print.printer_Lexmark_3400_Series.print_margin_right 0.5 print.printer_Lexmark_3400_Series.print_margin_top 0.5 print.printer_Lexmark_3400_Series.print_oddpages true print.printer_Lexmark_3400_Series.print_orientation 0 print.printer_Lexmark_3400_Series.print_pagedelay 500 print.printer_Lexmark_3400_Series.print_paper_data 9 print.printer_Lexmark_3400_Series.print_paper_height 11.00 print.printer_Lexmark_3400_Series.print_paper_size_type 0 print.printer_Lexmark_3400_Series.print_paper_size_unit 1 print.printer_Lexmark_3400_Series.print_paper_width 8.50 print.printer_Lexmark_3400_Series.print_reversed false print.printer_Lexmark_3400_Series.print_scaling 1.00 print.printer_Lexmark_3400_Series.print_shrink_to_fit true print.printer_Lexmark_3400_Series.print_to_file false print.printer_Lexmark_3400_Series.print_unwriteable_margin_bottom 0 print.printer_Lexmark_3400_Series.print_unwriteable_margin_left 0 print.printer_Lexmark_3400_Series.print_unwriteable_margin_right 0 print.printer_Lexmark_3400_Series.print_unwriteable_margin_top 0 privacy.clearOnShutdown.cache false privacy.clearOnShutdown.formdata false privacy.cpd.cache false privacy.cpd.formdata false privacy.item.cache false privacy.item.cookies true privacy.item.formdata false privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 4 security.warn_viewing_mixed false
Firefox version
3.6.4
Operating system
Windows XP
User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4
Plugins installed
- -Adobe PDF Plug-In For Firefox and Netscape
- 1.9.0009.1
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- 6.0.12.448
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- RealJukebox Netscape Plugin
- Firefox Proxy component for eMail ID
- Default Plug-in
- Shockwave Flash 10.1 r53
- Google Update
- DRM Store Netscape Plugin
- DRM Netscape Network Object
- Npdsplay dll
All Replies (2)
"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems
If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window to disable all extensions. You have to close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Hiya Corel - sorted thanks very much you have saved me no end of aggravation - may your life be full of good karma regards Chris