This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

About 5 days ago my mozilla stopped working. It starts to open but all I get is a white page. I have tried uninstalling and reinstalling and still nothing.

  • 1 freagra
  • 3 leis an bhfadhb seo
  • 4 views
  • Freagra is déanaí ó AnonymousUser

more options

Firefox opens a window but the page stays white. It will not load.

This happened

Every time Firefox opened

about 5 days ago

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; .NET4.0C)

Firefox opens a window but the page stays white. It will not load. == This happened == Every time Firefox opened == about 5 days ago == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.4; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; .NET4.0C)

All Replies (1)

more options

Same problem here - I solved it by un-installing and re-installing. If you open the error console (Ctrk-Shift-J) it will bring up three error messages - I should have copied them - these might be useful to the development staff.