This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

XUL Runner Platform compatibility problems

  • 1 freagra
  • 4 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó cor-el

more options

XUL Runner Platform Version 1.9.2.6 is not compatible with 1.9.2.8, I have uninstalled and reinstalled, also tried deleting Firefox file on C drive and reinstalling however I still am getting the same error.

XUL Runner Platform Version 1.9.2.6 is not compatible with 1.9.2.8, I have uninstalled and reinstalled, also tried deleting Firefox file on C drive and reinstalling however I still am getting the same error.

All Replies (1)

more options

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.

Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.

It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall


If that doesn't work then try to install Firefox in another program folder (MozillaFirefox36)