Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

bookmarks are gone, history is gone, and cant save new bookmarks.. whats happend? :(

  • 1 freagra
  • 6 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó cor-el

more options

ive tried doing restore but it says 'unable to process backup files', ive tried doing last known good configurationg and ive tried firefox in safe mode, i dont know what else to do?  :( please help me.. i dont get why this has happend, i havent downloaded anything, or done anything i dont usually do? :S

ive tried doing restore but it says 'unable to process backup files', ive tried doing last known good configurationg and ive tried firefox in safe mode, i dont know what else to do? :( please help me.. i dont get why this has happend, i havent downloaded anything, or done anything i dont usually do? :S

All Replies (1)

more options

This can be a problem with the file places.sqlite that stores the bookmarks and the history.