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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Whem I try to update it tells me I do not have some permmissions

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I currently am running version 3.0.14 and I have not been able to update to newer version. I can download but when I open it a message comes up "Unable to open as you do not have all permissions"

I have a Mac with OS X 10.6.5

I currently am running version 3.0.14 and I have not been able to update to newer version. I can download but when I open it a message comes up "Unable to open as you do not have all permissions" I have a Mac with OS X 10.6.5

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  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

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