Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Can't update iTunes, get error message. Could not write value Description to key\SOFTWARE\MozillaPlugins\@Apple.com/iTunes,version=. Verify that you have sufficient access to that key, or contact your support personnel.

  • 1 freagra
  • 16 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó the-edmeister

caseyconn
caseyconn
more options

Help, I need to be able to install iTunes updates and run iTunes. Here is the error message again. Could not write value Description to key\SOFTWARE\MozillaPlugins\@Apple.com/iTunes,version=. Verify that you have sufficient access to that key, or contact your support personnel.

Help, I need to be able to install iTunes updates and run iTunes. Here is the error message again. Could not write value Description to key\SOFTWARE\MozillaPlugins\@Apple.com/iTunes,version=. Verify that you have sufficient access to that key, or contact your support personnel.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Are you using an Admin user account in Windows when trying to do that iTunes update? Otherwise, if that is an ".exe" installer package you might be able to right-click and use Run as... and select your Admin login.