This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

FF4 install didn’t complete cleanly. Now creating new acct, email addr gets "invalid email" &/or "unknown error" even with different email addr. How do I start all over again?

  • 1 freagra
  • 3 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó msilvers50

msilvers50
msilvers50
more options

I'm on FF4 Beta 12 and tried setting up Firefox Sync for the first time today. I specified an email address and password, but the install seems to have never completed. I can't get into synch in my primary desktop PC where I started the process, can't access the account in my laptop which I want to synch to the primary PC.

In trying to start all over again, I attempted to delete the registered user ID and password, but I didn't get a clean response from the Firefox Sync website. Now when I try creating a new account, in entering an email address I get "invalid email" and/or "unknown error" on both the desktop and the laptop, even if I use a new email address.

Is there a way to start all over again with Firefox Sync? Some cache perhaps on my desktop that needs clearing out? Thanks.

msilvers50@gmail.com

I'm on FF4 Beta 12 and tried setting up Firefox Sync for the first time today. I specified an email address and password, but the install seems to have never completed. I can't get into synch in my primary desktop PC where I started the process, can't access the account in my laptop which I want to synch to the primary PC. In trying to start all over again, I attempted to delete the registered user ID and password, but I didn't get a clean response from the Firefox Sync website. Now when I try creating a new account, in entering an email address I get "invalid email" and/or "unknown error" on both the desktop and the laptop, even if I use a new email address. Is there a way to start all over again with Firefox Sync? Some cache perhaps on my desktop that needs clearing out? Thanks. msilvers50@gmail.com

All Replies (1)

msilvers50
msilvers50 Úinéir na ceiste
more options

Just to clarify, my FF4 is fine. It's the Firefox Sync install that did not complete cleanly. I'm only having trouble getting Firefox Sync installed and useable.