This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Every time I log into Firefox I get a s/w update screen saying it is strongly recommended to apply this update. I am unable to.

  • 2 fhreagra
  • 25 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

rob.flahey
rob.flahey
more options

Every time I log into Firefox I get a s/w update screen saying it is strongly recommended to apply this update. I have applied all updates that I am aware of but this keeps appearing. The 'view more information' link does not work. If I click 'next' it just says contacting update server but nothing ever happens???????

Every time I log into Firefox I get a s/w update screen saying it is strongly recommended to apply this update. I have applied all updates that I am aware of but this keeps appearing. The 'view more information' link does not work. If I click 'next' it just says contacting update server but nothing ever happens???????

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Firefox 4.0.1 was released a couple of weeks ago, and something seems to be messed up with the downloading of that update for some users. There have been a large number of postings here about that update process "grinding on forever" and not completing, or with some users, not even being able to contact the update server.

Open Help > About Firefox and see if the update downloads for you there. Otherwise, download 4.0.1 fron here and install it over 4.0.

http://www.mozilla.com/en-US/firefox/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you ever install a Firefox 4 beta version or a Firefox 4 release candidate (RC)?

If you did then it is possible that you are still on the beta update channel.
You can check that by looking at the pref app.update.channel on the about:config page.
If the value of that pref is beta then it is better to download and install the full Firefox 4 release.