This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

when i click on a web link in an email, i receive a "general failure" message reading "an error occured in sending the command to the application". this has only started since my upgrade to 5.0

  • 1 freagra
  • 12 leis an bhfadhb seo
  • 12 views
  • Freagra is déanaí ó jack42

more options

i have an HP Pavilion with Windows 7, Outlook 2007 and Firefox 5.0. since my upgrade to 5.0, i receive the following error message when clicking on a url in an email. message reads:

General failure. The URL was: [here it repeats the URL]. An error occurred in sending the command to the application.

what is the cause? what can be done to correct?

thanks in advance.

i have an HP Pavilion with Windows 7, Outlook 2007 and Firefox 5.0. since my upgrade to 5.0, i receive the following error message when clicking on a url in an email. message reads: General failure. The URL was: [here it repeats the URL]. An error occurred in sending the command to the application. what is the cause? what can be done to correct? thanks in advance.

All Replies (1)

more options

I have the same problem after updating to 6.0.2 on Win 7 Pro SP1. Did not have any problems prior to upgrade to 6.0.2. (setting IE as default browser - yuk - allows links to be clicked with no problem)