Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox opens three sided frame when you open it. Uninstalling and reinstalling didn't help.

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó brodburg

brodburg
brodburg
more options

Firefox 5 cannot load properly. When it loads, it opens a blank frame with three sides showing (left, bottom, right). I say the frame is blank because it shows the blank desktop color inside the frame. Uninstall and reinstall was not successful. No crash id available as I cannot get an interface. Using Windows 7 Pro 64-bit. Toshiba laptop. I have a screenshot available if there is somewhere to post it. Other browser applications work with no problems.

Firefox 5 cannot load properly. When it loads, it opens a blank frame with three sides showing (left, bottom, right). I say the frame is blank because it shows the blank desktop color inside the frame. Uninstall and reinstall was not successful. No crash id available as I cannot get an interface. Using Windows 7 Pro 64-bit. Toshiba laptop. I have a screenshot available if there is somewhere to post it. Other browser applications work with no problems.

All Replies (2)

Hasan
Hasan
more options

-> Start Firefox in Safe Mode by Holding down SHIFT key while Starting Firefox

-> As an alternative method, press Win + R keys and enter one of the following in the Windows Run box: 

       firefox -safe-mode
                     OR
       "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode

-> Firefox Safe Mode window will appear -> DON'T SELECT ANY OPTIONS, just click Continue in Safe Mode

Check and tell if its working.

brodburg
brodburg Úinéir na ceiste
more options

Problem somehow resolved itself when user selected a picture to use as background, so a start in safe mode was never tried. I do not know why it happened, but it all happened around the event(s) of changing the background picture - first removing the picture caused firefox to fail, then selecting a pic caused firefox to work...odd I know and since it works the user is not interested in determining WHY it happened. So for now the problem is resolved.