This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

My preferences allow pop-ups and yet when I try to generate a letterfrom an online database I'm using for work, FifreFox "prevents po-ups from this site" Why?

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó Hasan

more options

I need to access an online database to generate letters for an assigned project. I click on the appropriate link to generate letters, the file is conveyed to my downloads, and I open it using Adobe to create a pdf. This worked fine for the first 5 letters. When I tried to generate the 6th, a yellow banner appeared informing me that "FireFox prevented this site from opening a pop-up window" which prevented me from getting the letter into downloads to open in Adobe. Even though I don't have the pop-up blocker on, I clicked on preferences and found the site in question already listed as allowed. Why is this happening? How can I continue my work?

I need to access an online database to generate letters for an assigned project. I click on the appropriate link to generate letters, the file is conveyed to my downloads, and I open it using Adobe to create a pdf. This worked fine for the first 5 letters. When I tried to generate the 6th, a yellow banner appeared informing me that "FireFox prevented this site from opening a pop-up window" which prevented me from getting the letter into downloads to open in Adobe. Even though I don't have the pop-up blocker on, I clicked on preferences and found the site in question already listed as allowed. Why is this happening? How can I continue my work?

All Replies (1)

more options
  • Go to your concerned website
  • Right-click empty space within the page and click View Page Info
  • In the Page Info window, select the Permissions panel
  • Under Load Images , Open Pop-up windows, Set Cookies -> place/Remove Checkmark from Use Default and change the setting to Allow
  • Close the Page Info window

Check and tell if its working.