Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes at start in Safe mode - On ONE user account ONLY

  • 1 freagra
  • 3 leis an bhfadhb seo
  • 8 views
  • Freagra is déanaí ó John99

MaxPetersson
MaxPetersson
more options

Firefox crashes at start in Safe mode - On one user account on PC only

I have done everything on Firefox crash checklist

No Report ID since no start. So no nothing in further support? See below

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode Get help fixing this crash Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.

1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. NO START so no Firefox Location bar

2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab. A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible

3. Click this special link to ask for help with your crash. Note: This link is only valid for help with crashes. I have done this but can not find my question nor any answer neither. So what is next step to find support help?

Firefox crashes at start in Safe mode - On one user account on PC only I have done everything on Firefox crash checklist No '''Report ID''' since no start. So no nothing in further support? See below https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode '''Get help fixing this crash''' Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you. 1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. '''NO START so no Firefox Location bar''' 2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. '''NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab'''. A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. '''NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible''' 3. Click this special link to ask for help with your crash. Note: This link is only valid for help with crashes. '''I have done this but can not find my question nor any answer neither. So what is next step to find support help?'''

Athraithe ag MaxPetersson ar

All Replies (1)

John99
John99
more options

Hi Max,

Congratulations, at least you made a stab at solving the problem. I think a lot of users used to glance at that KB article (firefox crashes) and give up trying!

Hopefully the crash instructions will be further modified soon, (some of us consider the following is an omission that needs correcting) have a look at this article for an explanation of how to get the crash ID from your OS even without using firefox:

The XP OS is likely to use smoke and mirrors to make it look like you have a totally separate installation of firefox for each account, but normally you have the one set of (most) program files, and then for firefox separate profiles. So this indicates the problem is likely to be in the profile of the problem account, or down to a plugin, malware or other issue relating to that account.
(I note you have already scanned for malware with MSE, that should detect a particular trojan that is a top cause of firefox 6 crashes)

If you create a new clean profile in that account hopefully it will solve the crash problem, you can then address the issue of copying settings, bookmarks. passwords etc back. BUT before attempting that ensure that you disable all plugins, (safe mode does not disable plugins) if you have not already done so. Some plugins may not show up in Firefox's list, you may need to look at the OS program lists.

I note you mention banking, a particular utility IDvault (I think Comcast supply it) has been causing crashes. Are you using IDvault ?
(IDvault should be fixed soon bug684748; version 1.0.627 may have been fixed, but standalone version 5.9.627 has not yet been fixed )

See also