This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox blue screens

  • 4 fhreagra
  • 3 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó MrTAToad

MrTAToad
MrTAToad
more options

My sister is have serious problems with the latest version of Firefox - Youtube videos cause the computer to blue screen after a while.

Safe mode has been tried with all the plug-ins except Flash and it still blue screens.

Flash and been re-installed as has the latest video drivers but they make no difference.

Now run out of ideas - and perhaps its time to chance browsers as no other is affected.

My sister is have serious problems with the latest version of Firefox - Youtube videos cause the computer to blue screen after a while. Safe mode has been tried with all the plug-ins except Flash and it still blue screens. Flash and been re-installed as has the latest video drivers but they make no difference. Now run out of ideas - and perhaps its time to chance browsers as no other is affected.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to disable hardware acceleration in the Flash player?

See:

Flash "Display settings" window:

You can also try the Flash 11 RC: http://labs.adobe.com/downloads/flashplayer11.html

MrTAToad
MrTAToad Úinéir na ceiste
more options

No, never tried that - just reverted back to Firefox 3

MrTAToad
MrTAToad Úinéir na ceiste
more options

The reversion didn't work, and apparently Chrome crashed too. So disabling hardware acceleration will be the next thing.

MrTAToad
MrTAToad Úinéir na ceiste
more options

Now trying it with hardware acceleration turned off