This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

after crash get back my informations

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó fsa1

more options

hi

i had a bad experience ;-(, my pc crashed and i can not get to run again.... so i changed the hard disk and made fresh installation. i also made a new firefox installation.

is there a possibility to get back the information from the other hard disk like bookmarks, passwords etc? i can not access the old firefox installation, so i can not create a backup or export a profile or book marks so i have no files.

but i can copy data from the old hard disk.

is there a way to manage this

thank you regards f.

hi i had a bad experience ;-(, my pc crashed and i can not get to run again.... so i changed the hard disk and made fresh installation. i also made a new firefox installation. is there a possibility to get back the information from the other hard disk like bookmarks, passwords etc? i can not access the old firefox installation, so i can not create a backup or export a profile or book marks so i have no files. but i can copy data from the old hard disk. is there a way to manage this thank you regards f.

Réiteach roghnaithe

See this for help with that:
https://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile

Your old Profile is located here in Win XP and W2K:
drive:\Documents and Settings\Windows login user name\Application Data\Mozilla\Firefox\Profiles\profile_name

Read this answer in context 👍 0

All Replies (2)

more options

Réiteach Roghnaithe

See this for help with that:
https://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile

Your old Profile is located here in Win XP and W2K:
drive:\Documents and Settings\Windows login user name\Application Data\Mozilla\Firefox\Profiles\profile_name

more options

thank you!

the only problem i had, i could not browse the files in explorer, but if i made a serach for the files (eg. bokkmarks*) i could find them!