This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I can no longer save images from websites. It starts the download. It stays in my Download manager however the image doesn't save. How can I fix this?

  • 3 fhreagra
  • 4 leis an bhfadhb seo
  • 7 views
  • Freagra is déanaí ó Mattslaw1

more options

When I attempt to to save an item with right click "save as" I select my directory and then click save. This brings up the download manager. However once the image has "downloaded" I cannot find the file. The file name remains in my Download manager but the file is physically not on my computer. Both the Open and Open Containing file are greyed out. I can still save Images with other browsers.

When I attempt to to save an item with right click "save as" I select my directory and then click save. This brings up the download manager. However once the image has "downloaded" I cannot find the file. The file name remains in my Download manager but the file is physically not on my computer. Both the Open and Open Containing file are greyed out. I can still save Images with other browsers.

All Replies (3)

more options

It is possible that your anti-virus software is corrupting or removing the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

more options

This seems to have fixed it.

I will leave this for a day or two before I confirm this has sorted my problem. but thank you very very much for the advice and the very quick response :)

more options

Or not. it worked twice and as soon as I turned on the scanner it stopped working again, is there another way to fix this or am I going to have to manually scan each image I save. Sorry :(