This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

How do I recover accidentally deleted Certificate Authority?

  • 5 fhreagra
  • 17 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó Jefreestyles

more options

Hi,

Running Firefox 5 on Ubuntu 10.10 and while troubleshooting some other issues, I believe I have deleted a Certificate Authority accidentally. Because of this I cannot securely access Facebook or any https Google sites. I can, however, access Bank of America and other https sites no problem.

Also, I can access these sites in Chrome without issue (but I prefer Firefox).

I'm looking for a way to recreate or repopulate the CAs. I tried uninstalling/reinstalling Firefox but that didn't seem to work. I'm at the point where I feel like I'll have to reinstall the OS, but I don't want to get to that point if at all possible.

Any ideas much appreciated.

Regards, Joe

Hi, Running Firefox 5 on Ubuntu 10.10 and while troubleshooting some other issues, I believe I have deleted a Certificate Authority accidentally. Because of this I cannot securely access Facebook or any https Google sites. I can, however, access Bank of America and other https sites no problem. Also, I can access these sites in Chrome without issue (but I prefer Firefox). I'm looking for a way to recreate or repopulate the CAs. I tried uninstalling/reinstalling Firefox but that didn't seem to work. I'm at the point where I feel like I'll have to reinstall the OS, but I don't want to get to that point if at all possible. Any ideas much appreciated. Regards, Joe

All Replies (5)

more options

Which error do you get and who is the issuer of the certificates that do not work?

You can only remove trust bits from build-in root certificates.

Try to Rename or remove secmod.db (secmod.db.old) in the Firefox Profile Folder.

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

You may have to rename cert8.db (cert8.db.old) as well.
Firefox will create new files.

more options

cor-el,

That seems to have done the trick. Thanks for the assist.

JJJ

more options

You're welcome

more options

Thanks for your helpful information! I think you just solved a similar problem I've been having for quite awhile.

more options

Thank you so much, cor-el! Your steps worked like a charm. I renamed secmod.db to secmod-old.db, closed Firefox, and renamed cert8.db to cert8-old.db. Now when I opened up Firefox, Google Accounts and our JIRA helpdesk site opened up just fine.

A story should be told on how you managed to figure this out.