This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I can't drag the new version from the applications folder into the dock (it keeps sliding back into the applications folder.)

  • 1 freagra
  • 2 leis an bhfadhb seo
  • 17 views
  • Freagra is déanaí ó cor-el

frustrated1111
frustrated1111
more options

I've downloaded version 8.0 3 times now. I am following the directions of "drag icon into applications folder; drag icon from applications folder to desktop." The icon is in my applications folder. It refuses to drag into my dock. What is going on?????

I've downloaded version 8.0 3 times now. I am following the directions of "drag icon into applications folder; drag icon from applications folder to desktop." The icon is in my applications folder. It refuses to drag into my dock. What is going on?????

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that Firefox gets installed properly.
Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.