This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Each (automatic) update loses all my passwords (and existing "help" is a nightmare)

  • 3 fhreagra
  • 2 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

FishyFish
FishyFish
more options

I have read MANY other people experiencing this problem, and I have seen no good answers. (Some answers require several days of parsing, and I don't have that much time.)

Every time Firefox updates itself automatically, it loses most of my passwords!!

Yes, I've read there is a "profile" yadda yadda yadda. But does that mean I need to jump through all kinds of loops when this automatic update happens?

If so, I will gladly leave Firefox and move to another browser.

I have never experienced such difficulty with any browser, never with Safari, which I left only because it wasn't working with many websites.

I use a Mac, OS 10.6.8

Thank you

I have read MANY other people experiencing this problem, and I have seen no good answers. (Some answers require several days of parsing, and I don't have that much time.) Every time Firefox updates itself automatically, it loses most of my passwords!! Yes, I've read there is a "profile" yadda yadda yadda. But does that mean I need to jump through all kinds of loops when this automatic update happens? If so, I will gladly leave Firefox and move to another browser. I have never experienced such difficulty with any browser, never with Safari, which I left only because it wasn't working with many websites. I use a Mac, OS 10.6.8 Thank you

Réiteach roghnaithe

Why not update manually? If you do it that way, the profile is not in use when the update takes place, so nothing in it should be corrupted.

Read this answer in context 👍 1

All Replies (3)

finitarry
finitarry
more options

Réiteach Roghnaithe

Why not update manually? If you do it that way, the profile is not in use when the update takes place, so nothing in it should be corrupted.

FishyFish
FishyFish Úinéir na ceiste
more options

I'll try that. Thanks!

Too bad it doesn't come with any warnings with the automatic updates.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also: