This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

my pc says Firefox is running after I close the browser, and will not let me access the internet. This continues even after I shut down and restart my pc. It even continues to do it after I uninstal, then reinstal Firefox. What can I do?

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

WJBTP
WJBTP
more options

We tried uninstalling , tyen reinstalling Firefox, but we still get the error message that Firefox is running, and the PC won't open the browser.

We went to the Task Manager on our PC, which said Firefox was running, and told TM to close it. But, when we try to then open Firefox, we get the same error message.

We tried uninstalling , tyen reinstalling Firefox, but we still get the error message that Firefox is running, and the PC won't open the browser. We went to the Task Manager on our PC, which said Firefox was running, and told TM to close it. But, when we try to then open Firefox, we get the same error message.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

Athraithe ag cor-el ar