This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox setup (version 8, 9, 10) stops/disappears after extracting files

  • 5 fhreagra
  • 14 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Hasan

more options

XP 64 English 1. None of my browswer worked properly with different issues: IE did not started at all, Firefox 10 crashed after error window (Microsoft), et.c 2. Firefox cannot be reinstalled, extracted file than disappeared. 3. Removed all internet browsers, made virus and malvare scans reseted winsock, IP and network. 4. Could reinstal IE8 and Safari and they seem to work. 5. With Firefox I have the same problem: setup (8, 9 and 10) extracts files then disappears.

XP 64 English 1. None of my browswer worked properly with different issues: IE did not started at all, Firefox 10 crashed after error window (Microsoft), et.c 2. Firefox cannot be reinstalled, extracted file than disappeared. 3. Removed all internet browsers, made virus and malvare scans reseted winsock, IP and network. 4. Could reinstal IE8 and Safari and they seem to work. 5. With Firefox I have the same problem: setup (8, 9 and 10) extracts files then disappears.

All Replies (5)

more options

You will need to Reinstall Firefox because your previous Installation did not end properly or it got Corrupted.

Check and tell if its working.

more options

I always tried with a clean installation. In the meantime I have realized that the problem is more serious. None of the setup.exe file will start. If I rename them and set also the consequent names they work. So something blocks the execution of images named setup.exe

more options

right-click the setup.exe file and click Properties (see the attached screenshot)

  • at the bottom of the Properties window, click the Unblock button and click OK
  • Now Install Firefox using the suggestions mentioned in this article -> How to install Firefox on Windows

Check and tell if its working.

Athraithe ag Hasan ar

more options

There is no "unblock" in the Properties box (see attached). I have to add that it happens with every "setup.exe" not only with Firefox. Some could be launched by renaming them.

more options

Check your Anti-virus and other Security software's settings (or Disable it) to see if they are restricting .exe files from executing.