This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I have a windows crash report for a hang that did not generate a crash reporter item. Is there anything I should do with it?

  • 5 fhreagra
  • 3 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó Matt

Matt
Matt
more options

Thunderbird crashed, or at least hung. Closed the program using task manager and windows generated a crash report. Crash reporter did not. Is there anything I should do with this, or does Microsoft send them on to Mozilla?

Thunderbird crashed, or at least hung. Closed the program using task manager and windows generated a crash report. Crash reporter did not. Is there anything I should do with this, or does Microsoft send them on to Mozilla?

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
more options

Sorry, this is the Firefox support forum. Thunderbird support is over here.
http://www.mozillamessaging.com/en-US/support/
or here:
http://forums.mozillazine.org/viewforum.php?f=39

Matt
Matt
  • Moderator
  • Top 10 Contributor
Úinéir na ceiste
more options

my bad, I am having both Firefox and Thunderbird crashes. I typed the wrong application. So just pretend it says Firefox.

Matt
Matt
  • Moderator
  • Top 10 Contributor
Úinéir na ceiste
more options

bump me

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That looks like a problem with a plugin, probably Flash.
The first report has a Flash signature and the second report also is plugin related.
Those reports are older (Jan 15).

Do you have any more recent reports?

See:

Matt
Matt
  • Moderator
  • Top 10 Contributor
Úinéir na ceiste
more options

Might I point out that the question I asked was not about submitted crash reports. It was about the windows crash reports, MDMP and HDMP files generated by Windows following a hang in which no crash report was generated by Firefox.