This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

v10 is slow and hangs, how do I downgrade to v9 to get a working browser again?

  • 4 fhreagra
  • 23 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó John99

more options

I have just had the automatic upgrade install v10 of Firefox. It is now very slow, often hangs for long periods at 100% CPU, cannot be interrupted. I cannot click on buttons or links for 10s of seconds after a page load. It is now basically a non-interactive application.

I have just had the automatic upgrade install v10 of Firefox. It is now very slow, often hangs for long periods at 100% CPU, cannot be interrupted. I cannot click on buttons or links for 10s of seconds after a page load. It is now basically a non-interactive application.

Réiteach roghnaithe

Downgrading is not recommended in ordinary situations. At the current moment with Firefox 10 automatic updates suspended that could be an exception, but if there is an emergency chemspill release as an update you then miss out on that. Advanced users may consider installing multiple versions of firefox, a simpler method would be to install firefox portable 9 as an additional browser to use for the next few days whilst trying to investigate any hangs, and waiting for any revised further upgrade to a newer version of Firefox 10.


edit
In fact firefox 9 portable, may sensibly; not be easily available either, as it is now an unsupported version. (I also sent you a Private Message look at inbox)

Read this answer in context 👍 0

All Replies (4)

more options

Réiteach Roghnaithe

Downgrading is not recommended in ordinary situations. At the current moment with Firefox 10 automatic updates suspended that could be an exception, but if there is an emergency chemspill release as an update you then miss out on that. Advanced users may consider installing multiple versions of firefox, a simpler method would be to install firefox portable 9 as an additional browser to use for the next few days whilst trying to investigate any hangs, and waiting for any revised further upgrade to a newer version of Firefox 10.


edit
In fact firefox 9 portable, may sensibly; not be easily available either, as it is now an unsupported version. (I also sent you a Private Message look at inbox)

Athraithe ag John99 ar

more options

Note version 10.0.1 of firefox is expected to be released very soon; probably on Friday 10th Feb. and should be available also as an upgrade from Firefox 9.

more options

This has improved significantly by deleting my places database as recommended in Firefox hangs or is not responding - How to fix .

Athraithe ag arushton ar

more options

Opt in for sending data to firefox, the data is anonymous and helps developers looking at such problems. If you also use the about:telemetry option from the add-on https://addons.mozilla.org/en-US/fire.../abouttelemetry/ then you see a graphical representation of that data it may be of use if some knowledgeable person is to assist with the troubleshooting.

I do not have the specialised knowledge, although I may be interested in the results, but will probably not be online much now until next week.

You may also need to consider memory usage & amount of RAM and page file use.

One of the problems Firefox 10.0.1 is addressing is hangs, possibly hangs related to java use, so that upgrade may help.

The data sending option may not be fully and openly documented at the moment but use, I think:

If you make a habit of deleting and therefore rebuilding the places.sqlite database at least take the precaution of manually backing up your bookmarks before doing that