This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Downloads are showing as occurring but the files are not actually downloaded.

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó cor-el

more options

It has been happening since Firefox 9 that whilst I am able to download files and they show as being downloaded they actually do not download and are never stored in the folder they are being downloaded to. During a download it is possible to see the partial files but then they simply disappear.

It has been happening since Firefox 9 that whilst I am able to download files and they show as being downloaded they actually do not download and are never stored in the folder they are being downloaded to. During a download it is possible to see the partial files but then they simply disappear.

Réiteach roghnaithe

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

Read this answer in context 👍 0

All Replies (1)

more options

Réiteach Roghnaithe

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"