This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Flash plugin keeps on crashing everytime when some audio is played in firefox.

  • 3 fhreagra
  • 4 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

more options

Hi, Every time I load a site where audio (only audio and no video) is played on loading the site, flash plugin crashes. I tried every thing including uninstalling / reinstalling the flash plugin / FF. then restarting PC / FF.

Happens only on firefox on win (IE works fine and also FF on 32 bit unix works fine)

OS: Win7 (64 bit) FF ver: 10.0.2 (32 bit) Flash ver: 11.1.102.62 (64-bit)

Hi, Every time I load a site where audio (only audio and no video) is played on loading the site, flash plugin crashes. I tried every thing including uninstalling / reinstalling the flash plugin / FF. then restarting PC / FF. Happens only on firefox on win (IE works fine and also FF on 32 bit unix works fine) OS: Win7 (64 bit) FF ver: 10.0.2 (32 bit) Flash ver: 11.1.102.62 (64-bit)

All Replies (3)

more options

Hi sajid.deshmukh,

Have you looked at our Flash plugin troubleshooting section? There is a lot of useful information in there that should help you get to the bottom of your issue.

Hopefully this helps!

more options

Hi Matt_G,

I already tried all the fixes / solutions mentioned on that link (Flash plugin troubleshooting section ), but it didn't work :( .

Thanks.

more options

Try to disable the hardware acceleration in the Flash Player. See:

Flash "Display settings" window:


You should update your graphics display drivers if that is possible, see the Graphics section on the "Help > Troubleshooting Information" page.