Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Sync window - log in to sync button does not work

  • 1 freagra
  • 8 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Vivek

Brom
Brom
more options

Hello. I'm using the latest version of Firefox (11.0), I'm on Windows Vista 32bit.

When I try to set up Firefox Sync (I already have an account from a previous attempt at using Firefox/Firefox Sync), the "I Have An Account"-button just won't respond. I have no wish to set up a new account using another email address (of course, Firefox Sync tells me the address is already in use when I try to "Create New Account"). What could be the cause of this? Is it my system or is something wrong with the code?

Hello. I'm using the latest version of Firefox (11.0), I'm on Windows Vista 32bit. When I try to set up Firefox Sync (I already have an account from a previous attempt at using Firefox/Firefox Sync), the "I Have An Account"-button just won't respond. I have no wish to set up a new account using another email address (of course, Firefox Sync tells me the address is already in use when I try to "Create New Account"). What could be the cause of this? Is it my system or is something wrong with the code?

All Replies (1)

Vivek
Vivek
more options

Hi,

Please check if this happens in a new profile. If it's okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location separate from its files/folder. A new profile would have the default Firefox settings (Tools (Alt + T) > Options, and about:config ), and usually would also be empty of any Extensions and themes (Appearance) in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., (Tools > Clear Recent History).

Profiles Howto

Profile Folder & Files

about:config Entries