This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Customize button grayed out?

  • 5 fhreagra
  • 2 leis an bhfadhb seo
  • 8 views
  • Freagra is déanaí ó cor-el

coolMichael
coolMichael
more options

I tried to customize the toolbar button just now and the button in the context menu from right clicking the toolbar.. i clicked it and the customize didn't open but i tried to open it again and it grayed out.. this is the 2nd time this has happened.. but it fixes itself after a restart of firefox..

I tried to customize the toolbar button just now and the button in the context menu from right clicking the toolbar.. i clicked it and the customize didn't open but i tried to open it again and it grayed out.. this is the 2nd time this has happened.. but it fixes itself after a restart of firefox..

Réiteach roghnaithe

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

You can also try to uninstall and reinstall Firefox.

Read this answer in context 👍 1

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

See also

coolMichael
coolMichael Úinéir na ceiste
more options

I am on the default theme. Like i said when i restart firefox it fixes itself.. but what caused it to happen is the real question?

coolMichael
coolMichael Úinéir na ceiste
more options

It just happened again! This is getting annoying!

coolMichael
coolMichael Úinéir na ceiste
more options

UPDATE: I just removed the app button to show the menu bar and the menu bar is disabled.. i try to click help and it umm doesn't let me click on anything.. i wonder if firefox 12 will fix this problem..

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Réiteach Roghnaithe

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

You can also try to uninstall and reinstall Firefox.