This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

i cannot download firefox.

  • 10 bhfreagra
  • 1 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó ifix4u

more options

I am the only user on me computer = the admin'. so why it wont let me download it? i even added a password so i can use it... still, just crashes after i choose the user.

I am the only user on me computer = the admin'. so why it wont let me download it? i even added a password so i can use it... still, just crashes after i choose the user.

All Replies (10)

more options

Try to disable hardware acceleration in Firefox.

more options

but i cannot download it so how do i get to the "tools" section?

more options

every time when i get to "run as" when i dowload ff - it crashes. it just shuts itself down and wont download anything. nothing happens!

more options

i dont know if you can call it "crashing" but when i get to choose the user whom i want to install the software with - i choose and then the little window closes and nothing happens!

i use a laptop with windows 7 on it.

more options

You can find the latest Firefox release in all languages and for all Operating Systems here:

Download the Firefox installer and save the file to the desktop.

more options

already did that...

more options

Can't you start the installer?

Try to run the program as Administrator (right-click: Run as Administrator).

more options

thank you!!! i thought that if i choose the admin option in the "run as" window it would be enough. but the right click >> run as admin fixed the problem!

again, thank you!!!

more options

You're welcome

more options

Run As Administrator worked for me...... Thanks, CraigL