This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I'm having two problems. It's kind of complicated.

  • 2 fhreagra
  • 2 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

karigrace
karigrace
more options

I'm having two problems. I've removed and re-installed Mozilla but am still having the same issues.

edited by a moderator to add the information from More System Details.
I'm having two problems. I've removed and re-installed Mozilla but am still having the same issues. Even to ask this question I had to use Internet Explorer, not Mozilla, because the dropdown won't appear on your home page. Ok. The two problems. One, vids won't play, and two, the dropdowns won't appear. Which means I can't sign out of anything! Which is an issue to me - I don't like leaving my accounts open. Can you help? Pleeease? I'm desperate! I've done all I know to do! Kari

I'm having two problems. I've removed and re-installed Mozilla but am still having the same issues. ''edited by a moderator to add the information from More System Details.'' <br /> I'm having two problems. I've removed and re-installed Mozilla but am still having the same issues. Even to ask this question I had to use Internet Explorer, not Mozilla, because the dropdown won't appear on your home page. Ok. The two problems. One, vids won't play, and two, the dropdowns won't appear. Which means I can't sign out of anything! Which is an issue to me - I don't like leaving my accounts open. Can you help? Pleeease? I'm desperate! I've done all I know to do! Kari

Athraithe ag the-edmeister ar

All Replies (2)

Rezo
Rezo
more options

The first issue, may be a problem with Flash Player. You need to visit Filehippo and get a "NON-IE" version of Flash Player installed. Start there and reply if it doesn't work.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable hardware acceleration in Firefox.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin