This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Why won't Firefox open links or videos when launched?

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó Andrew

mediaface
mediaface
more options

Am using Windows 8. Installed Firefox, but am unable to get a response when I click on a link or try to launch a video. Works fine on my desktop, but not on my new laptop. A techie told me to delete firefox completely and then re-install. Really???? I checked this functionality out on IE and it works fine, but that is NOT the way I want to go. As a specific, I launched www.page3.com and then tried to get more details by launching the link. Nothing happens. Help, Help

Am using Windows 8. Installed Firefox, but am unable to get a response when I click on a link or try to launch a video. Works fine on my desktop, but not on my new laptop. A techie told me to delete firefox completely and then re-install. Really???? I checked this functionality out on IE and it works fine, but that is NOT the way I want to go. As a specific, I launched www<i></i>.page3<i></i>.com and then tried to get more details by launching the link. Nothing happens. Help, Help

Athraithe ag cor-el ar

All Replies (1)

Andrew
Andrew
  • Moderator
more options

Hello,

The website you mentioned is a pornographic website where nobody will be willing to visit the website and troubleshoot with you. A clean install may just fix your issue. See below please. 

Certain Firefox problems can be solved by performing a Clean reinstall.  This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!