This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

my computer is crashing since I downloaded Download Helper

  • 4 fhreagra
  • 2 leis an bhfadhb seo
  • 12 views
  • Freagra is déanaí ó JessTurner

more options

I was able to successfully download Download Helper from this address - https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/; but when I tried downloading a video from You Tube it started the download but my computer crashed halfway through the download. Any ideas here please

I was able to successfully download Download Helper from this address - https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/; but when I tried downloading a video from You Tube it started the download but my computer crashed halfway through the download. Any ideas here please

All Replies (4)

more options
more options

Video DownloadHelper is unlikely to be the problem here. This addon only takes care of detecting possible downloads and initiate them on request. During the actual download, no code of the addon is executed.

A good reason for the browser to crash during a download is if your hard disk has a damaged sector. When you download a file, at some point the system will try to write at the corrupted disk location, causing the crash.

You should run some disk verification/repait utility.

more options

Which security software (firewall, anti-virus) do you have?

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

more options

Thanks I will try out all your suggestions