This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

save password function diabled, and not clickable in options

  • 2 fhreagra
  • 37 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó nieriel

nieriel
nieriel
more options

some reason, my option to save passwords, for websites is no longer functioning and when i go into my tools/options/security 

the box for remember passwords is unclicked. 

BUT!

it is LIGHT GREY and NOT CLICKABLE!!! ( nothing happens when i try to click) clicking in the box dose not work at all...



and i have previously saved passwords before, but not they arent working, and do not show up and i can not  seem to  click on "save passwords"
some reason, my option to save passwords, for websites is no longer functioning and when i go into my tools/options/security the box for remember passwords is unclicked. BUT! it is LIGHT GREY and NOT CLICKABLE!!! ( nothing happens when i try to click) clicking in the box dose not work at all... and i have previously saved passwords before, but not they arent working, and do not show up and i can not seem to click on "save passwords"

All Replies (2)

philipp
philipp
  • Moderator
more options

hello nieriel, are youusing a norton product by any chance? http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/NIS-2013-Norton-Toolbar-Unselects-Firefox-Remember-Passwords/td-p/836598

nieriel
nieriel Úinéir na ceiste
more options

not using norton no, i have trend micro, but saying that. it was working before during and after i had trend micro, and just suddenly stoped working and if u uninstall firefox it will work again ( i did this a few days ago uninstalled and then installed and woola passwords working again) 

only to have them do the same thing, not being asked to save passwords, and the box not clickable in the options...

ill read the norton advice and see if that translates to trendmicro