This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox closes

  • 3 fhreagra
  • 4 leis an bhfadhb seo
  • 17 views
  • Freagra is déanaí ó Andrew

more options

Hey. So I'm trying to view a website which is image-heavy (I'd supply a link but its NSFW, and I don't know the policy here.) Its a Tumblr. I'm scrolling through posts which (as Tumblr does) are dynamically loaded in increments of ten or so, as you move through a post history, each ten appending to the previously loaded posts. I've reached a point at which, I can't load any further posts beyond a certain point without Firefox closing. I'm not sure if its because I'm hitting some sort of limit with my device or Firefox settings. It shouldn't happen though, right? When PCs hit the limit of their ram you start disk caching heavily. Maybe you can't do that on an android device, but the program shouldn't just exit with no indication of why.

Thought this may be helpful:

 Application Basics
       Name
       Fennec
       Version
       20.0.1
       User Agent
       Mozilla/5.0 (Android; Mobile; rv:20.0) Gecko/20.0 Firefox/20.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       204800
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       163840
       browser.startup.homepage_override.mstone
       20.0.1
       dom.w3c_touch_events.expose
       true
       extensions.lastAppVersion
       20.0.1
       network.cookie.prefsMigrated
       true
       privacy.donottrackheader.enabled
       true
 Graphics
       Adapter Description
       Qualcomm -- Adreno (TM) 225 -- OpenGL ES 2.0 V@4.1 AU@ (CL@2814726) -- Model: HTC One XL, Product: evita, Manufacturer: HTC, Hardware: elite
       Device ID
       Adreno (TM) 225
       Driver Version
       OpenGL ES 2.0 V@4.1 AU@ (CL@2814726)
       GPU Accelerated Windows
       0/1 Basic
       Vendor ID
       Qualcomm
       WebGL Renderer
       Qualcomm -- Adreno (TM) 225
       AzureCanvasBackend
       cairo
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       none
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.5
       4.9.5
       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSUTIL
       3.14.3.0
       3.14.3.0
Hey. So I'm trying to view a website which is image-heavy (I'd supply a link but its NSFW, and I don't know the policy here.) Its a Tumblr. I'm scrolling through posts which (as Tumblr does) are dynamically loaded in increments of ten or so, as you move through a post history, each ten appending to the previously loaded posts. I've reached a point at which, I can't load any further posts beyond a certain point without Firefox closing. I'm not sure if its because I'm hitting some sort of limit with my device or Firefox settings. It shouldn't happen though, right? When PCs hit the limit of their ram you start disk caching heavily. Maybe you can't do that on an android device, but the program shouldn't just exit with no indication of why. Thought this may be helpful: Application Basics Name Fennec Version 20.0.1 User Agent Mozilla/5.0 (Android; Mobile; rv:20.0) Gecko/20.0 Firefox/20.0 Build Configuration about:buildconfig Extensions Name Version Enabled ID Important Modified Preferences Name Value browser.cache.disk.capacity 204800 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 163840 browser.startup.homepage_override.mstone 20.0.1 dom.w3c_touch_events.expose true extensions.lastAppVersion 20.0.1 network.cookie.prefsMigrated true privacy.donottrackheader.enabled true Graphics Adapter Description Qualcomm -- Adreno (TM) 225 -- OpenGL ES 2.0 V@4.1 AU@ (CL@2814726) -- Model: HTC One XL, Product: evita, Manufacturer: HTC, Hardware: elite Device ID Adreno (TM) 225 Driver Version OpenGL ES 2.0 V@4.1 AU@ (CL@2814726) GPU Accelerated Windows 0/1 Basic Vendor ID Qualcomm WebGL Renderer Qualcomm -- Adreno (TM) 225 AzureCanvasBackend cairo AzureContentBackend none AzureFallbackCanvasBackend none JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.9.5 4.9.5 NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSUTIL 3.14.3.0 3.14.3.0

All Replies (3)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

more options

It doesn't give me any. When it occurs, the browser just closes.

more options

<snip-Answer invalid>

Athraithe ag Andrew ar