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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

my pc crashed and i do not have the sync key now. how do i recover the data in sync? all i can find is ways to start over and that is simply worthless..

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sync demands a key code that does not exist because the pc crashed. how do i sync my data without the key? generating and new key is remove the data i need and there is nothing i can find to assist me.

sync demands a key code that does not exist because the pc crashed. how do i sync my data without the key? generating and new key is remove the data i need and there is nothing i can find to assist me.

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Sorry, without your Sync Key your data is useless and can't be recovered. That "key" is the encryption / decryption key for your data, and no one except you ever see that key.

Sync is intended to synchronize Firefox data between multiple devices, not as a backup medium for only one device