Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Why is no padlock showing on secure checkout: https://www.lavenderhillcolours.com/checkout/ when there is a valid SSL and all images load from https url

  • 3 fhreagra
  • 6 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó philipp

more options

Our site has a valid SSL and when I run it through whynopadlock.com all the elements check out as secure yet there is no padlock on the checkout page: https://www.lavenderhillcolours.com/checkout/. If I click on the grey globe then it says that the site does not supply identity information and is only partially encrypted. I have switched off all plugins and the problem remains. Other sites such as this one show the green padlock ok. How can I resolve this?

Our site has a valid SSL and when I run it through whynopadlock.com all the elements check out as secure yet there is no padlock on the checkout page: https://www.lavenderhillcolours.com/checkout/. If I click on the grey globe then it says that the site does not supply identity information and is only partially encrypted. I have switched off all plugins and the problem remains. Other sites such as this one show the green padlock ok. How can I resolve this?

Réiteach roghnaithe

hello, the only element that i can see on the page that isn't loaded through an encrypted connection is the favicon of the page...

Read this answer in context 👍 1

All Replies (3)

more options

Réiteach Roghnaithe

hello, the only element that i can see on the page that isn't loaded through an encrypted connection is the favicon of the page...

more options

That's great. I've changed it an now we have a grey padlock. It's not green like the one one this page (I'm not sure why) but it's much better. Thank you.

more options

ok, glad that it worked :))

the gray padlock is the indicator that is to be expected for normal https-encrypted connections, the green one is shown when a site is providing a certain kind of certificate (which contains ownership information as is generally more expensive): Green padlock