This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I cannot open mp3 files I received from a purchased download. They are in a .zip file but no matter what I do, they cannot be opened. Please help.

  • 4 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó FredMcD

MCaskey
MCaskey
more options

I have right clicked and selected open, and the loading ring shows but nothing happens. I have also extracted the files, opened them in itunes and windows media player. (cannot be accesed in itunes or wmp)

I have right clicked and selected open, and the loading ring shows but nothing happens. I have also extracted the files, opened them in itunes and windows media player. (cannot be accesed in itunes or wmp)

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

With ZIP files, extract was your best bet. Do the players report that the file is corrupted, or zero length?? You may need to check with the seller on whether the ZIPs downloaded correctly or see whether you can get another format.

You also could try downloading again using Internet Explorer, if they allow that.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is also possible that your anti-virus is opening the zip archive for inspection and repacks the archive causing it to get corrupted.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

MCaskey
MCaskey Úinéir na ceiste
more options

Disabling anti-virus did not work The only thing that appears as zero is ratio. I cannot get internet explorer to load at the moment so I'll try my luck with Chrome

FredMcD
FredMcD
more options

Have you tried opening the zip with a un-zip program? Some of them can try to repair broken files.