This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I Can No Longer Drag Messages From The Inbox To Folders / Sub-Folders???

  • 3 fhreagra
  • 3 leis an bhfadhb seo
  • 7 views
  • Freagra is déanaí ó NealOn5

gillickm
gillickm
more options

Just recently, I can no longer drag messages from the Inbox to Folders / Sub-folders?

I can still right click on a message and then move it into a Folder / Sub-folder, by selecting from the pop-up window. But, this method feels extremely cumbersome compared to high-lighting and dragging the message(s).

Just recently, I can no longer drag messages from the Inbox to Folders / Sub-folders? I can still right click on a message and then move it into a Folder / Sub-folder, by selecting from the pop-up window. But, this method feels extremely cumbersome compared to high-lighting and dragging the message(s).

All Replies (3)

gillickm
gillickm Úinéir na ceiste
more options

Hmm... Now, all of a sudden, I can high-light and drag the messages into folders like normal? I looked through all of my preferences... But, I didn't change anything. What is causing this quirkiness?

kobe
kobe
more options

Maybe you need to clear cache and cookies?

Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

NealOn5
NealOn5
more options

I am having the same problem. Can no longer drag messages to folders. I just updated to Thunderbird 31.0. This worked before the update, but now I can no longer drag and drop the messages to my folders. I tried restarting in safe mode with all add-ons disabled and it still wouldn't work.

The suggestion above about clearing the cache and cookies makes no sense. The problem is in THUNDERBIRD, not FIREFOX.

Anyone have a solution?