I can't send mail from one of two email accounts with the same outgoing server.
Recently I have been unable to send mail from one of two accounts which are both aol. One of them is netscape. They both use the same outgoing server "smpt.aol.com" I tried the suggestion of deleting the password for the netscape account (the one from which I cannot send). Now I get a 5.7.1 sender address rejected. I'm sure it is a settings problem and probably one dealing with passwords, but I cannot resolve it. Help!!
Réiteach roghnaithe
I checked the two accounts and servers as you suggested. The first time it asked for my password, it said it was rejected. When I pressed retry, it was accepted and now everything seems to be working properly. Thanks so much to both of you. I really appreciate it.
Read this answer in context 👍 2All Replies (12)
Can you post your Troubleshooting Information?
AppMenu button - Help - Troubleshooting Information
Please also indicate which account is the one having problems.
The two accounts are: @aol.com and @netscape.net. I can't find which is 1 and which is 5. The netscape account is listed first on the left side of my main menu.
trouble shooting info:
Application Basics
Name: Thunderbird Version: 24.4.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20140316131045 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.aol.com:993, SSL, passwordCleartext
OUTGOING: smtp.aol.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account5:
INCOMING: account5, , (imap) imap.aol.com:993, SSL, passwordCleartext
OUTGOING: smtp.aol.com:587, alwaysSTARTTLS, passwordCleartext, true
Extensions Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
extensions.lastAppVersion: 24.4.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 58f9ba94-a91b-40e1-9063-16a5ae0f9e9
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1395418389
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
Graphics
Adapter Description: AMD RADEON HD 6450
Vendor ID: 0x1002
Device ID: 0x6779
Adapter RAM: 1024
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version: 8.812.0.0
Driver Date: 1-4-2011
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.16571)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureFallbackCanvasBackend: cairo
AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.2
4.10.2
NSS
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS Util
3.15.4
3.15.4
NSS SSL
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS S/MIME
3.15.4 Basic ECC
3.15.4 Basic ECC
oops, forgot. The netscape account is the one having trouble.
Under Tools/Account Settings/Outgoing Server (SMTP), are there two servers listed, one for the Netscape account and one for AOL (same server name, but different User Names)? Then, under Tools/Account Settings/netscapeaccount, is the Outgoing Server (SMTP) in the lower right pane pointing to the Netscape server?
Can you post the exact error message?
A Netscape email address basically is just an alias for an AOL account, so the SMTP server settings for both accounts are the same.
My best guess would be your Netscape email address got onto some sort of blacklist from AOL.
both accounts use the same outgoing server which I have set as the default. It is smtp.aol.com
Maybe you have to have a separate smtp.aol.com for each account, with different user names and passwords.
An error occurred while sending mail. The mail server responded: 5.7.1 <jlminorusa@netscape.net>: Sender address rejected: not owned by user jlslmnr. Please check the message recipient jlslmnr@aol.com and try again.
First it asks for my password. I enter the aol.com password for the account above. (I deleted the other one). Then when I press retry, I get the message above.
I don't think it is AOL causing the problem for two reasons. First, I get incoming mail. Second, in all of my fooling around I happened to do something that let me send mail from netscape. I haven't been able to repeat whatever I did.
Do you have separate passwords for your Netscape and AOL accounts?
In that case you'll need to create two AOL SMTP servers, one for each account with the corresponding user id and password.
I think we are getting someplace. Do I need to set up new accounts? If so, can I save the present messages? I did have two separate passwords, but I deleted the netscape one. I've forgotten how and where I entered the passwords.
You do already have two accounts, so no need to set-up another one.
Go to your account settings:
AppMenu button - Options - Account Settings
Select 'Outgoing Server (SMTP)' at the bottom of the left pane.
What SMTP servers do you have?
You can also provide a screenshot.
http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
Réiteach Roghnaithe
I checked the two accounts and servers as you suggested. The first time it asked for my password, it said it was rejected. When I pressed retry, it was accepted and now everything seems to be working properly. Thanks so much to both of you. I really appreciate it.