This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I have recently switched ISPs and have anew e-mail address but ThunderBird will not work with this address. Have tried tech staff with Bell to no avail

  • 1 freagra
  • 2 leis an bhfadhb seo
  • 5 views
  • Freagra is déanaí ó sfhowes

more options

My old e-mail address was SHAW XXXXX.and worked very well with Thunder Bird mail. I recently switched to new ISP Bell and my new address is XXXXXX However with several attempts with techs ,Thunder Bird will not work with my new ISP. I had to start using Outlook.com and Outlook Express 6 for e-mail,but I really liked Thunder Bird and have numerous e-mails stored in it that I cannot import. Outlook Express 6 is outdated and because I am running Windows XP it will not give me a newer version.I find Outlook.com confusing to me. Can you help

My old e-mail address was SHAW XXXXX.and worked very well with Thunder Bird mail. I recently switched to new ISP Bell and my new address is XXXXXX However with several attempts with techs ,Thunder Bird will not work with my new ISP. I had to start using Outlook.com and Outlook Express 6 for e-mail,but I really liked Thunder Bird and have numerous e-mails stored in it that I cannot import. Outlook Express 6 is outdated and because I am running Windows XP it will not give me a newer version.I find Outlook.com confusing to me. Can you help

All Replies (1)

more options

Why don't you tell us what you did and why it didn't work? Start from File/New/Existing Mail Account, enter your details, click Continue, then immediately click Manual config. On the next screen enter these settings:

incoming POP server: pophm.sympatico.ca port: 995 Connection security: SSL/TLS Authentication: Normal password User name: your full email address

outgoing SMTP server: smtphm.sympatico.ca port: 587 (or try 25) Connection security: STARTTLS Authentication: Normal password User name: your full email address

http://support.bell.ca/Internet/Email/How-to-use-Bell-Mail?step=3

Also, enable POP access as mentioned in the link.