This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

When I try to open folders in e-mail using firefox I get a message "There appears to be a problem loading the message list". Re-setting firefox did not help.

  • 3 fhreagra
  • 3 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó Moses

rokokb
rokokb
more options

When I go to e-mail I get the inbox. I cannot access other folders such as 'sent items' or 'spam' however and when I go back to inbox I get the same message. The problem only arises using firefox - not internet explorer. I have tried resetting firefox and the default settings without effect.

When I go to e-mail I get the inbox. I cannot access other folders such as 'sent items' or 'spam' however and when I go back to inbox I get the same message. The problem only arises using firefox - not internet explorer. I have tried resetting firefox and the default settings without effect.

Réiteach roghnaithe

Clear your cache and cookies (for the affected site) to see if that makes a difference.

Clearing Cache

  1. Press 'CTRL/CMD + SHIFT + DEL
  2. Select "time range to clear" to Everything
  3. Expand the "Details" by clicking the Arrow
  4. Uncheck everything except Cache
  5. Click Clear Now

Clearing Cookies

  1. Go to the orange Firefox button > Options > Privacy > Remove individual cookies
  2. Search for the site you are having issues with and click Remove Cookies
  3. Restart Firefox and try again
Read this answer in context 👍 1

All Replies (3)

SrazZz
SrazZz
more options

Hello,

What is the service that hosts your e-mail address? (Yahoo, Gmail, Hotmail, or other ...)

rokokb
rokokb Úinéir na ceiste
more options

Thanks. I think it is BT (formerly BT Yahoo).

Moses
Moses
  • Moderator
more options

Réiteach Roghnaithe

Clear your cache and cookies (for the affected site) to see if that makes a difference.

Clearing Cache

  1. Press 'CTRL/CMD + SHIFT + DEL
  2. Select "time range to clear" to Everything
  3. Expand the "Details" by clicking the Arrow
  4. Uncheck everything except Cache
  5. Click Clear Now

Clearing Cookies

  1. Go to the orange Firefox button > Options > Privacy > Remove individual cookies
  2. Search for the site you are having issues with and click Remove Cookies
  3. Restart Firefox and try again