Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't watch youtube videos

  • 4 respostas
  • 23 have this problem
  • 1 view
  • Last reply by Ushasi

more options

When i try to watch a video in youtube it says "An error has occurred. Please try again later". This is happening only in youtube. On Chrome i can watch youtube videos. I have adobe flash player and firefox updated. By the way i just changed my OS from windows 7 32-bit to 64-bit. On 32-bit i didnt have this problem.

When i try to watch a video in youtube it says "An error has occurred. Please try again later". This is happening only in youtube. On Chrome i can watch youtube videos. I have adobe flash player and firefox updated. By the way i just changed my OS from windows 7 32-bit to 64-bit. On 32-bit i didnt have this problem.

Chosen solution

Thank you for the answers guys, but i just installed windows updates and everything is ok.

Ler a resposta no contexto 👍 0

All Replies (4)

more options

Hello, Please see this article for Troubleshooting your Flash problem. Flash Plugin - Keep it up to date and troubleshoot problems

Let us know if this problem also occurs after doing the process mentioned in above article

more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

Chosen Solution

Thank you for the answers guys, but i just installed windows updates and everything is ok.

more options

I am having the same problem too. Firefox and Flash player are updated, I cleared cache. I don't have real player installed. Even two days before everything was ok. It started happening suddenly. Please help. Thanks.