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Firefox crashes

PaulYo
PaulYo
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Hello,

My Firefox won't start at all. My Crash ID is: bp-6ad5a704-de13-441d-a01d-379782140610

I have multiple profiles, and none will work. It is stuck in an endless loop asking for which profile to start and then shows the crash report screen.

Thank you for your help! Paul

Hello, My Firefox won't start at all. My Crash ID is: bp-6ad5a704-de13-441d-a01d-379782140610 I have multiple profiles, and none will work. It is stuck in an endless loop asking for which profile to start and then shows the crash report screen. Thank you for your help! Paul

Chosen solution

hello paulyo, the crash in the report id that you've provided is apparently caused by a software named "Digital Guardian" by Verdasys which is interfering with firefox.

Digital Guardian is enterprise software that is only tested and compatible with Firefox ESR releases. Future versions of Digital Guardian will have a better error message about this incompatibility, instead of crashing. But since your computer requires this software, you will have to install the Firefox ESR version, or get it from your system administrator.

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All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Chosen Solution

hello paulyo, the crash in the report id that you've provided is apparently caused by a software named "Digital Guardian" by Verdasys which is interfering with firefox.

Digital Guardian is enterprise software that is only tested and compatible with Firefox ESR releases. Future versions of Digital Guardian will have a better error message about this incompatibility, instead of crashing. But since your computer requires this software, you will have to install the Firefox ESR version, or get it from your system administrator.