Thunderbird downloads junk mail not visible when I check e-mail on the web
I am having a problem in Thunderbird which I also used to have in Eudora - which is why I switched to Thunderbird to being with. If I look at my e-mail using Verizon's web-based e-mail reader, and then immediately download my e-mails to Thunderbird, I will have several junk and spam e-mail messages that were not visible on the web reader. One of the things all of these junk messages have in common is that the link to be removed from their mailing list takes you to a site which does not work in this regard.
I have scanned my computer using Malware Bytes and it detects nothing. What might be causing this and how might I stop it?
All Replies (6)
have you looked in the spam folder on Verizons web site? I think you will find those mails there, or in another folder on their site.
I did look in the spam box online before downloading. These messages aren't there. And when I'm downloading my e-mail, the spam messages all pop in at the last second after my regular e-mail has downloaded.
Thunderbird and all other email clients download what is in your Inbox on your providers server. Ask your provider why all your messages do not display on their web mail page.
the spam messages all pop in at the last second after my regular e-mail has downloaded.
Could you copy to clipboard and paste the information in your Troubleshooting information on the help menu. I think the SPAM may well be coming from another account. Lets see.
Thank you for looking at this. Here it is. Interestingly, I have Thunderbird set to receive e-mail from two accounts, but the troubleshooting information shows three accounts, two of which look the same.
Application Basics
Name: Thunderbird Version: 24.6.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20140610001341 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
OUTGOING: smtp.verizon.net.:465, SSL, passwordCleartext, true
Extensions
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
extensions.lastAppVersion: 24.6.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: bfc87d84-4d74-4bb3-8211-997cf22358a
mailnews.database.global.indexer.enabled: false
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1404691256
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.java: 0
plugin.state.npctrl: 0
plugin.state.npdeployjava: 0
plugin.state.nppdf: 0
plugin.state.npqtplugin: 0
security.enable_java: false
Graphics
Adapter Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0102
Adapter RAM: Unknown
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Driver Version: 9.17.10.3347
Driver Date: 1-29-2014
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.16571)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureFallbackCanvasBackend: cairo
AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.2
4.10.2
NSS
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS Util
3.15.4
3.15.4
NSS SSL
3.15.4 Basic ECC
3.15.4 Basic ECC
NSS S/MIME
3.15.4 Basic ECC
3.15.4 Basic ECC
check both your accounts on the web. I think the spam will be coming from account3 which will be the last one appearing in the folders on the left. or the second one in the account settings if you use global inbox.