This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

youtube videos not playting in firefox 30

thomasvjose
thomasvjose
more options

youtube video giving black screen with error message " An error occurred, please try again later." this started from past two days, flash player, firefox was uninstalled and then done a clean install, yest the problem with youtube lingers.

youtube video giving black screen with error message " An error occurred, please try again later." this started from past two days, flash player, firefox was uninstalled and then done a clean install, yest the problem with youtube lingers.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
thomasvjose
thomasvjose Question owner
more options

tried these more than twice, the issue still there.

the-edmeister
the-edmeister
  • Moderator
more options

If you are in India, see this: http://www.medianama.com/2014/07/223-world-cup-2014-472-websites-including-google-docs-blocked-in-india-following-sony-complaint/

"As many has 472 websites, including Google Docs, Google Video and Google’s URL shortener goo.gl, have been blocked in India, as per instructions from the Delhi High Court ...."